Terms and Conditions
1. Company Information
Address: Marina – Al Seba St – Dubai
Phone: +971 52 918 0007
Website: https://dxbtours.ae/
Email: info@dxbtours.ae
2. Cancellation Policy
Cancellations made 24 hours or more before the tour will receive a full refund with no questions asked.
Cancellations made within 24 hours of the tour will incur a 50% charge.
No refund will be provided for cancellations made at the time of the tour or within 30 minutes prior. Any claims for refunds in such cases will be subject to management’s discretion.
3. Activity Modifications
Activities may be canceled or rescheduled due to weather conditions or government directives. In such cases, the company will notify customers as soon as possible.
During Islamic holidays or special observances, certain activities such as dances or live entertainment may be restricted.
4. Insurance Coverage
Travel insurance coverage of up to 1 million AED is provided for all standard activities, ensuring peace of mind during your tour.
Quad bike and buggy rides are considered high-risk activities and are not covered under the insurance policy. Customers engaging in these activities do so at their own risk.
5. Customer Responsibilities
Customers must arrive on time for their scheduled activities. Late arrivals may result in forfeiture of the booking with no refund.
It is the customer’s responsibility to ensure they meet any health, fitness, or age requirements specified for certain activities.
6. Liability
The company will not be held responsible for any personal injury, loss, or damage to personal belongings during the tour unless covered under the insurance policy.
7. Governing Law
All terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising will be resolved under UAE jurisdiction.
8. Acceptance of Terms
By booking a tour or activity with DXB Tours, customers agree to abide by these terms and conditions.